These general terms and conditions apply to the website flower-power.se, owned and operated by Blomstersafari Frö & Förlag AB, organization number
559257-9956
General
When selling to consumers, Flower Power applies the rules stipulated by current legislation. More information about the Distance and Off-Premises Contracts Act and the Consumer Sales Act can be found at www.konsumentverket.se.
The buyer must be 18 years old and of legal age or have parental consent.
All prices stated include VAT and are in Swedish Kronor (SEK).
Order
Products can be ordered from Flower Power via flower-power.se. For an order to be binding, it must be confirmed by
This means, among other things, that if the product is discontinued or for other reasons not available despite reasonable efforts,
Order amount
The minimum order amount to complete a purchase is 100 SEK.
Payment methods
Swish
We offer smooth and secure payments via Swish. When you choose Swish as your payment option, you will receive instructions to complete the payment directly in your Swish app. The transaction occurs in real-time and is confirmed immediately.
To pay with Swish, you need to have the service activated through your bank and a smartphone with the Swish app installed.
PayPal
When you select PayPal as your payment method, you will be redirected to PayPal's website to complete the payment. The payment is processed securely through PayPal's system, and you will receive a confirmation once the transaction is complete.
If you have a registered PayPal account, you can use it to pay directly. If you don't have an account, you can choose to pay as a guest with your card via PayPal.
In case of disputes or refunds, PayPal's Buyer Protection applies, meaning you can get your money back if the item is not delivered or differs from the description. For more information on PayPal's terms, please visit PayPal's official website.
Please note that transaction fees may apply depending on your payment method and currency.
Debit or credit card
We offer secure card payments in cooperation with our payment service providers. When you make a purchase with a card on our website, your payment is handled through an encrypted and secure connection, ensuring that your payment details are processed safely and confidentially.
We accept the most common debit and credit cards, including Visa, Mastercard, and other major providers.
Do you have questions or encounter problems with your card purchase? Don't hesitate to contact us at kundtjanst@flower-power.se and we will help you!
Klarna – Buy now, pay later
We offer payment via Klarna for a flexible and secure payment experience. When you choose Klarna as your payment method, you can select from several payment options:
- Pay later – Shop now and pay only after you have received your order.
- Split your payment – Divide your purchase into smaller installments.
- Pay directly – Pay immediately with your bank account or card via Klarna.
When you complete your purchase with Klarna, you will be redirected to their platform to finalize the payment. All payments are handled securely and smoothly through Klarna, and you will receive a payment overview in their app.
For questions about payments or invoices, please contact Klarna directly via www.klarna.com or through their app.
Shipping and delivery
Orders within Sweden of 1000 SEK or more are always delivered free of charge. For orders with a lower amount, shipping costs of 49 SEK will be added.
Purchases of 1000 SEK or more are also sent as traceable shipments, and you will receive an SMS when the shipment can be picked up at your nearest service point if it does not fit in your mailbox.
Books are sent with PostNord varubrev (goods letter) which is notified via SMS and picked up at a service point if they do not fit in the mailbox.
Delivery delay
If a delivery delay occurs, the customer will be notified via email or phone call from
For questions about your order, always contact customer service and include your order number. Contact regarding your order via Instagram is not recommended.
Due to a very high volume of orders at the beginning of each seed season, deliveries may take approximately one month during these periods.
Shipping damages
The customer is responsible for reporting any transport damage to
Returns
Returns are at your own expense, except in cases where the item is defective or if we have packed incorrectly. All returns should be sent as a letter or package and not cash on delivery. For exchanges of defective or incorrectly packed items, we will pay for the new shipping from us to you. To make a return, click here.
Right of withdrawal
Flower Power always offers a 30-day right of withdrawal. The right of withdrawal only applies if the product and original packaging are in an unaltered condition.
The withdrawal period begins from the day the customer receives the product. Email us at kundtjanst@flower-power.se and provide your order number.
Refunds
If you have exercised your right of withdrawal, we will refund what you have paid for the item as soon as possible or no later than 30 days from the day we received the item. You are responsible for the shipping cost when returning the item.
Images in the store
We strive to reproduce the colors and shades of our products as accurately as possible, but we cannot guarantee that the images of products displayed on the website will be perceived exactly as they appear in reality.
All images displayed on our website are protected by copyright and may not be used, copied, distributed, or otherwise reproduced without our explicit, written consent. This includes, but is not limited to, commercial use, sharing on social media, or use in other contexts.
If you are interested in using our images or have questions about this, please contact us at info@flower-power.se. Thank you for respecting our work!
Please note that copyright infringements may lead to legal action.
Amended information
We reserve the right to subsequently correct any incorrect or altered information regarding price and delivery time. We reserve the right for any misprints in product information, price, and stock balance.
In case of disputes
We recommend that you contact the National Board for Consumer Disputes, www.arn.se, if disputes arise that we cannot resolve. It is good to know that we always follow ARN's recommendations. You can also use the complaint website available on the EU Commission's website: http://ec.europa.eu/odr.
For further information on your rights as a consumer, visit the Swedish Consumer Agency's website www.konsumentverket.se.
