These general terms and conditions apply to the website flower-power.se, which is owned and operated by Flower Power AB, with company registration number 559381-1127.

General

When selling to consumers, Flower Power adheres to the rules and regulations set by applicable laws. For more information about distance contracts, home sales, and the Consumer Purchase Act, visit www.konsumentverket.se.
The buyer must be 18 years of age or older or have parental consent.
All prices are stated inclusive of VAT and in Swedish kronor (SEK).

Orders

Orders for products from Flower Power are placed via flower-power.se. For an order to be binding, it must be confirmed by Flower Power.

This means that if a product has been discontinued or is otherwise unavailable despite reasonable efforts, Flower Power is not obligated to provide the product even if it has been ordered by the customer.

Order Amount

The minimum order amount to complete a purchase is 100 SEK.

Payment Methods

Swish

We offer convenient and secure payments via Swish. When you choose Swish as your payment method, you will receive instructions to complete the payment in your Swish app. The transaction is processed in real-time and confirmed immediately.

To pay with Swish, you must have the service activated with your bank and a smartphone with the Swish app installed.

PayPal

When selecting PayPal as the payment method, you will be redirected to PayPal’s website to complete the transaction. The payment is securely processed through PayPal, and you will receive a confirmation upon completion.

If you have a PayPal account, you can use it for direct payment. If you do not have an account, you can choose to pay as a guest using your card through PayPal.

For disputes or refunds, PayPal’s buyer protection applies, allowing you to receive a refund if the product is not delivered or does not match the description. For more information about PayPal's terms, visit their official website.

Note that transaction fees may apply depending on your payment method and currency.

Credit or Debit Cards

We offer secure card payments through our payment service providers. When you make a card payment on our website, your payment is handled through an encrypted and secure connection, ensuring your payment information is treated safely and confidentially.

We accept major cards, including Visa, Mastercard, and others. Your card will not be charged until your order has been confirmed and shipped.

If you have questions or encounter issues with your card payment, please contact us at info@flower-power.se, and we will assist you.

Klarna – Buy now, pay later

We offer flexible and secure payments through Klarna. When choosing Klarna, you can select from multiple payment options:

• Pay later – Shop now and pay after you’ve received your order.
• Split payment – Divide your purchase into smaller installments.
• Pay now – Pay immediately via your bank account or card through Klarna.

Once you complete the purchase with Klarna, you will be redirected to their platform to finalize the payment. Payments are handled securely through Klarna, and you can manage your payment overview in their app.

For questions about payment or invoices, please contact Klarna directly at www.klarna.com or via their app.

Shipping and Delivery

Orders within Sweden of 1,000 SEK or more are always shipped with free delivery. For smaller orders, shipping starts from 49 SEK.
Orders over 1,000 SEK are shipped with tracking. You will receive an SMS notification when your order is ready for pickup at your delivery point.
Books are sent via PostNord SkickaLätt with SMS notification and pickup at a local service point.

Delivery Delays

If a delivery is delayed, the customer will be notified by email or phone by Flower Power. The customer has the right to cancel the order if the delay is prolonged. Order cancellation must be made in writing via email to Flower Power’s customer service.

During the busy period at the start of each seed season, deliveries may take up to one month.

Transport Damage

Flower Power assumes the risk during transport to the customer, i.e., the risk of the product being damaged or lost in transit. The customer assumes the risk during any return shipment to Flower Power.
The customer must report any transport damage to Flower Power's customer service as soon as possible.

Returns

Returns are made at your own expense, except in cases where the product is defective or if we have made a packing error. Returns must be sent as mail or parcels, not as COD (cash on delivery). For exchanges involving defective or incorrectly packed items, we will cover the shipping costs for the replacement item.

Right of Withdrawal

Customers always have a 14-day right of withdrawal under the Distance and Doorstep Sales Act. However, Flower Power offers an extended 30-day withdrawal period.
The right of withdrawal applies only if the product and its original packaging remain in unchanged condition.
The withdrawal period starts from the date the customer receives the product.

Refunds

If you exercise your right of withdrawal, we will refund the amount you paid for the product within 30 days from the date we receive the returned item. You are responsible for the return shipping costs.

Product Images

We strive to display the colors and shades of our products as accurately as possible. However, we cannot guarantee that the images on our website will appear exactly as they do in real life.

All images on our website are protected by copyright and may not be used, copied, distributed, or reproduced without our express written consent. This includes, but is not limited to, commercial use, social media sharing, or use in other contexts.

If you are interested in using our images or have questions, please contact us at info@flower-power.se. Thank you for respecting our work.

Please note that copyright violations may result in legal action.

Changes to Information

We reserve the right to correct any errors or update information regarding prices and delivery times. We also reserve the right to correct typographical errors in product descriptions, prices, and stock availability.

Disputes

If a dispute arises that we cannot resolve, we recommend contacting the National Board for Consumer Disputes (ARN)at www.arn.se. We always adhere to ARN’s recommendations.

You can also use the EU Commission’s online complaint platform: http://ec.europa.eu/odr. For more information about your rights as a consumer, visit www.konsumentverket.se.